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At a canter
12 February 2024 (update 11 March 2024)
IM recovery operators opened the 2023 - 2026 contract period at a full gallop. The average response time for all completed recoveries in the fourth quarter of 2023 was logged at 11 minutes and 28 seconds. That is three quarters of a minute faster than in the previous quarter, and the best result since the spring of 2022. At the same time, the volume of work increased by some 23%: from 34,786 recoveries in the last quarter of 2022, to 42,758 now. The fastest recovery operator was Takel-, Berging- en Transportbedrijf A. Barendregt in Rhoon. This company achieved an average response time of 7 minutes and 22 seconds for a total of 3,768 recovery operations.
Sisters Lysanne (L) and Kirsten van der Linden staffing the planning department of Takel-, Berging- en Transportbedrijf A. Barendregt, the fastest recovery operator in the fourth quarter of 2023.
Some large-scale recovery operators succeeded in improving their response times significantly. Vreugdenhil Berging in Rijswijk and sister company BCU in Utrecht both shaved around two minutes off their times. Wolves Berging in Gelderland and Overijssel surpassed its previous time by over 90 seconds. And Bergnet, the largest recovery operator in the country in the fourth quarter, brought down its average by more than a minute. These four companies together responded to 13,868 recovery call-outs, one third of the national volume.
Quickest recovery operators, 2023-Q4
| Rank | Previous | Recovery operator | ART (average) | Incident reports |
|---|---|---|---|---|
| 1 | (1) | Barendregt | 07:21 | 3.768 |
| 2 | (2) | Vliet | 08:18 | 938 |
| 3 | (12) | Vreugdenhil | 08:21 | 2.347 |
| 4 | (3) | Schoenmaker | 08:25 | 291 |
| 5 | (4) | Graaf | 08:52 | 1.835 |
| 6 | (7) | Hooikammer | 09:22 | 482 |
| 7 | (5) | Hoogwout | 09:32 | 1.129 |
| 8 | (10) | Dongen | 09:56 | 535 |
In most of the country, the fourth quarter of 2023 was the first under the new 2023 - 2026 contract period. In 57 districts, particularly in and around Noord-Brabant, this was not yet the case. In those places, the new contract came into effect on 1 January 2024. The improvement in response times was restricted to the 168 districts in which new contracts had come into force. In those districts, the response time fell by nearly a minute, from 11:36 to 10:42. In the other 57 districts the average response time remained largely unchanged, at 14:18. Preliminary figures for January 2024 show that a significant improvement can be expected in the year to come.
IM recovery operators with 100% performance
| Recovery operator | Districts | Area (km) | Recovery operations |
|---|---|---|---|
| Schoenmaker | NH123 | 78,3 | 291 |
| Barendregt | ZH166, ZH168, ZH175 | 63,4 | 1.007 |
| Driesprong | L353 | 56,1 | 98 |
| Heiltjes | GL268, NB330 | 47,2 | 132 |
| Krimpenerwaard | ZH171 | 31,0 | 27 |
| BCZ | Z285 | 30,9 | 85 |
| Autax | O74 | 25,7 | 31 |
| Wolves | O82 | 16,3 | 28 |
| Totaal | 348,9 | 1.699 | |
| Totaal landelijk | 8.730,0 | 42.756 | |
| Aandeel 100% | 4,0% | 4,0% |
Ron Schoenmaker, the son (Zn) of "Schoenmaker en Zn" of Avenhorn, began the new contract in the way he had ended the previous one, flawlessly. All recovery operations in district NH123, on either side of the A7 between Purmerend and Hoorn, were completed with a response time of less than twenty minutes.
The tables list only districts for which a complete quarterly report has been published for the quarter just ended. These are districts in which twenty or more recovery operations were carried out and districts for which the quarter just ended was the last in a series of quarters in which the minimum of twenty recovery operations required for drawing up a report was exceeded. Average response times are reported after correction for delays as a result of congestion. In determining the kilometres of road in each district, the two carriageways of roads with divided carriageways are counted as separate roads. No rights may be derived from the information on the tables.