14 minutes and 43 seconds

Thursday 18 November 2010 (update 16 January 2012)
Once again in the third quarter of 2010, the Dutch IM recovery companies delivered superb performances. For all 12,394 IM recovery operations registered, including the recoveries at 4 a.m. on the Afsluitdijk, an average arrival time of 14:43 minutes was registered. In the second quarter, the average was 14:55 minutes. This figure refers to the gross arrival time, without correction for delays as a consequence of traffic congestion. The arrival time is defined as the time that passes between the end time of the telephone call in which the order is issued to the recovery company and the moment at which the recovery vehicle arrives at the scene of the incident. The arrival times registered by Stichting Incident Management Nederland are audited by Ernst & Young.

For the districts with at least ten recoveries, 36 achieved arrival times of within 20 minutes in at least 95% of all callouts. In twelve districts, in fact, a 100% score of arrival times below 20 minutes was achieved. The recovery companies in question thereby well exceeded the contractual requirement of 90%. The districts in which this excellent performance was achieved are featured in the list below. Districts with a 100% score are marked with a perfecte prestatie. Districts in which the performance relates to the period between 1 April and 30 September 2010 are marked with Q2 en Q3. In these districts, the number of reports in the second quarter was insufficient to arrive at an assessable total.

G34Autoberging Dallinga perfecte prestatie Q2 & Q3
GL238Bergingsbedrijf W. Stouwdam
GL268Autohulpdienst Ben Heiltjes perfecte prestatie Q2 & Q3
L351Autohulpdienst Ben Heiltjes perfecte prestatie Q2 & Q3
L359Takelservice Duijtsperfecte prestatie
L361Biesebos Berging
NB296Autobedrijf Faasenperfecte prestatie
NB299Van Egeraat Berging en Transport (v/h Logicx)
NB303Ad Ruttersperfecte prestatie
NB304Ad Rutters
NB305Accident Control Breda
NB312Appels' Autobedrijven
NB314Autobedrijf J. Paijmansperfecte prestatie
NB319Bergingsdienst.nlperfecte prestatie
NB329Carwash en Cleancenter Henk Mensinck
NB330Autohulpdienst Ben Heiltjesperfecte prestatie
NB337Autosleepbedrijf Sprankenis
NB338Stienen Takel- en Bergingsbedrijfperfecte prestatie
NB339Van Egeraat Berging en Transport (v/h Logicx) perfecte prestatie Q2 & Q3
NH116Haulo Berging
NH123Automobielbedrijf Schoenmaker en Zonen
NH124Takel- en Bergdienst Van der Eng
NH125Takel- en Bergdienst Van der Eng
O72Hooikammer Autoberging
ZH157Automobielbedrijf Bosperfecte prestatie
ZH162De Haan Berging en Transport
ZH163Berging- en Transportbedrijf A. Barendregt
ZH163ABerging- en Transportbedrijf A. Barendregt
ZH166Berging- en Transportbedrijf A. Barendregt
ZH167Berging- en Transportbedrijf A. Barendregt
ZH168Berging- en Transportbedrijf A. Barendregt
ZH173Berging- en Transportbedrijf A. Barendregt
ZH175Berging- en Transportbedrijf A. Barendregt
ZH177Autoschade Van Wijngaarden

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