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14 minutes and 43 seconds
Thursday 18 November 2010 (update 16 January 2012)
Once again in the third quarter of 2010, the Dutch IM recovery companies delivered superb performances. For all 12,394 IM recovery operations registered, including the recoveries at 4 a.m. on the Afsluitdijk, an average arrival time of 14:43 minutes was registered. In the second quarter, the average was 14:55 minutes. This figure refers to the gross arrival time, without correction for delays as a consequence of traffic congestion. The arrival time is defined as the time that passes between the end time of the telephone call in which the order is issued to the recovery company and the moment at which the recovery vehicle arrives at the scene of the incident. The arrival times registered by Stichting Incident Management Nederland are audited by Ernst & Young.
For the districts with at least ten recoveries, 36 achieved arrival times of within 20 minutes in at least 95% of all callouts. In twelve districts, in fact, a 100% score of arrival times below 20 minutes was achieved. The recovery companies in question thereby well exceeded the contractual requirement of 90%. The districts in which this excellent performance was achieved are featured in the list below. Districts with a 100% score are marked with a 
. Districts in which the performance relates to the period between 1 April and 30 September 2010 are marked with 
. In these districts, the number of reports in the second quarter was insufficient to arrive at an assessable total.
| District | Company |
|---|---|
| G34 | Autoberging Dallinga Q2 & Q3 |
| GL238 | Bergingsbedrijf W. Stouwdam |
| GL268 | Autohulpdienst Ben Heiltjes Q2 & Q3 |
| L351 | Autohulpdienst Ben Heiltjes Q2 & Q3 |
| L359 | Takelservice Duijts |
| L361 | Biesebos Berging |
| NB296 | Autobedrijf Faasen |
| NB299 | Van Egeraat Berging en Transport (v/h Logicx) |
| NB303 | Ad Rutters |
| NB304 | Ad Rutters |
| NB305 | Accident Control Breda |
| NB312 | Appels' Autobedrijven |
| NB314 | Autobedrijf J. Paijmans |
| NB319 | Bergingsdienst.nl |
| NB320 | Bergingsdienst.nl |
| NB329 | Carwash en Cleancenter Henk Mensinck |
| NB330 | Autohulpdienst Ben Heiltjes |
| NB337 | Autosleepbedrijf Sprankenis |
| NB338 | Stienen Takel- en Bergingsbedrijf |
| NB339 | Van Egeraat Berging en Transport (v/h Logicx) Q2 & Q3 |
| NH116 | Haulo Berging |
| NH123 | Automobielbedrijf Schoenmaker en Zonen |
| NH124 | Takel- en Bergdienst Van der Eng |
| NH125 | Takel- en Bergdienst Van der Eng |
| O72 | Hooikammer Autoberging |
| U207 | Bergnet |
| ZH157 | Automobielbedrijf Bos |
| ZH162 | De Haan Berging en Transport |
| ZH163 | Berging- en Transportbedrijf A. Barendregt |
| ZH163A | Berging- en Transportbedrijf A. Barendregt |
| ZH166 | Berging- en Transportbedrijf A. Barendregt |
| ZH167 | Berging- en Transportbedrijf A. Barendregt |
| ZH168 | Berging- en Transportbedrijf A. Barendregt |
| ZH173 | Berging- en Transportbedrijf A. Barendregt |
| ZH175 | Berging- en Transportbedrijf A. Barendregt |
| ZH177 | Autoschade Van Wijngaarden |
No rights may be derived from this summary.