IM network running at full speed

Thursday 17 November 2011 (update 21 December 2011)
During the third quarter of 2011, car recovery companies on the Dutch trunk road system once more achieved excellent arrival times. The average arrival time at 13:29 minutes was slightly shorter than in the previous quarter. Corrected for delays as a result of traffic congestion, the average arrival time was 11:37 minutes. The Incident Management Coordination Centre(LCM) of Stichting Incident Management Nederland received 18,301 reports on the IM roads, during the third quarter. Following deduction of wasted callouts, cancellations and a number of special report categories, 13,605 orders remained on the basis of which arrival times could be determined.

The top performances were provided in the Province of Zuid-Holland. There, the average arrival time for all recovery companies together was 10:19 minutes (following correction for delays due to traffic congestion 8:35 minutes). This average was above all achieved thanks to very short arrival times of Berging- en Transportbedrijf A. Barendregt on the Rotterdam orbital, and Takel- en Bergingsbedrijf Vreugdenhil on the motorways around The Hague. Both companies deal with a large number of reports. They are able to achieve such excellent figures due to the fact that they operate mobile patrols on the busy roads in their area.

This approach results in figures comparable to those of the standby-recovery vehicles that since 10 July have been on station at a number of strategic motorway-side locations. The IM recovery companies, however achieve these times 24 hours a day on all IM roads in their district. The standby-recovery companies operate in a precisely-described area, in which they have a vehicle set aside specifically for standby work, on call, by the roadside. This comparison puts the performance of the fast IM recovery companies in an even better light.

Not only the major IM recovery companies achieved good scores. In Overijssel, Autax in district O74 (Ommen) achieved an average corrected arrival time of 7:27 minutes. 't Hart van de Krimpenerwaard in district ZH170 (Krimpenerwaard) achieved an average time of 7:38 minutes. Haulo Berging managed an average of 7:45 minutes in NH116 (Alkmaar) and Autobedrijf J. Paijmans ended up with an average time of 7:49 minutes in NB314 (Udenhout). Two other recovery companies also achieved an average arrival time of below 8:00 minutes, namely Delta Berging en Transport in district GL239 (Harderwijk) and Autohulpdienst Ben Heiltjes in NB330 (Cuijk), both with an average arrival time of 7:52 minutes.

In 51 work areas, recovery companies succeeded in at least 95% of all callouts in achieving an arrival time of less than twenty minutes. In 19 districts, the recovery company was at the site of the stranded vehicle within twenty minutes, on every occasion. Among the top scores this quarter were six new faces: Barendregt in district ZH186 (Ridderkerk), Bergnet in district U205 (Baarn), De Driesprong in L353 (Venray), Haulo in NH113 (Den Helder), Theo Rood in NH118 (Opmeer) and Vika Hattemerbroek in GL235 (Wezep).

An overview of the fastest recovery companies appears in the table enclosed with this report. The districts in which recovery company always arrived within twenty minutes are marked with a perfecte prestatie. Districts in which the performance relates to multiple quarters are marked with an abbreviation for the quarters in question. In these districts, multiple quarters were needed to arrive at a total of 10 callouts. Stichting Incident Management Nederland would like to thank all the companies mentioned for their excellent performance.

F16Tolman Takel en Berging
G32Takel- en Bergingsbedrijf Poort
G35Collewijn & Zonen
GL235Vika Hattemerbroekperfecte prestatie
GL239Delta Berging & Transportperfecte prestatie
L353De Driesprongperfecte prestatie
L359Takelservice Duijtsperfecte prestatie
L361Biesebos Berging
L363Auto Cüppers
NB299Van Egeraat Berging & Transport
NB303Ad Rutters
NB304Ad Rutters
NB311Ad Rutters
NB314Autobedrijf J. Paijmansperfecte prestatie
NB325Takel- en Bergingsbedrijf De Kantsingel
NB330Autohulpdienst Ben Heiltjesperfecte prestatie
NB335Van Eijck International Car Rescue
NB337Autosleepbedrijf Sprankenis
NH113Haulo Bergingperfecte prestatie
NH114Haulo Berging
NH116Haulo Bergingperfecte prestatie
NH117Haulo Bergingperfecte prestatie
NH118Autobedrijf Theo Roodperfecte prestatie
NH121Autobedrijf Theo Roodperfecte prestatie
NH123Automobielbedrijf Schoenmaker en Zonen
NH125Takel- en Bergdienst Van der Eng
NH127Hoogwout Berging
O72Hooikammer Autoberging
O74Autaxperfecte prestatie Q2 & Q3
O82Wolves Autobergingperfecte prestatie
U205Bergnetperfecte prestatie
U206Smink Hoevelaken
U214Smink Hoevelaken
Z285Auto Kuzee
ZH156Takel- en Bergingsbedrijf Vreugdenhil
ZH157Automobielbedrijf Bosperfecte prestatie
ZH162De Haan Berging en Transport
ZH163Berging- en Transportbedrijf A. Barendregt
ZH163ABerging- en Transportbedrijf A. Barendregtperfecte prestatie
ZH164Berging- en Transportbedrijf A. Barendregt
ZH166Berging- en Transportbedrijf A. Barendregt
ZH167Berging- en Transportbedrijf A. Barendregtperfecte prestatie
ZH168Berging- en Transportbedrijf A. Barendregtperfecte prestatie
ZH169Berging- en Transportbedrijf A. Barendregt
ZH170't Hart van de Krimpenerwaardperfecte prestatie Q2 & Q3
ZH173Berging- en Transportbedrijf A. Barendregt
ZH175Berging- en Transportbedrijf A. Barendregt
ZH180Berging- en Transportbedrijf A. Barendregt

No rights may be derived from this overview.

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